1. Introduction
Whispering Heavens Spa & Sauna (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our premises, use our services, contact us, or make bookings through our website, Fresha, telephone, email, or other booking channels.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
We may collect the following information:
Personal Information
Full name
Telephone number
Email address
Postal address (where applicable)
Date of birth (where required)
Emergency contact details
Booking Information
Appointment history
Treatment preferences
Booking dates and times
Payment information processed by authorised payment providers
Health and Wellness Information
Where necessary for the safe delivery of treatments, we may collect limited health-related information such as:
Allergies
Medical conditions relevant to treatments
Pregnancy status
Contraindications affecting spa or sauna use
This information is collected only with your consent and solely for the purpose of providing safe services.
3. How We Use Your Information
We use your information to:
Process and manage bookings
Provide spa and wellness services
Contact you regarding appointments
Respond to enquiries
Process payments
Maintain customer records
Improve our services and customer experience
Comply with legal and regulatory obligations
Send promotional offers and marketing communications where you have consented to receive them
4. Booking Platforms and Third-Party Services
We may use third-party booking and payment systems, including Fresha and authorised payment providers, to facilitate appointments and payments. These providers may process your personal information in accordance with their own privacy policies.
We encourage customers to review the privacy policies of any third-party platforms used when making bookings.
5. Marketing Communications
If you opt in to receive marketing communications, we may send information regarding:
Special offers
Promotions
New treatments
Wellness events
Seasonal packages
You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option included in our emails.
6. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share information only when necessary with:
Payment processors
Booking platform providers
Professional advisers
Regulatory authorities where legally required
Law enforcement agencies when required by law
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against:
Unauthorised access
Loss or theft
Disclosure
Alteration
Misuse
Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as necessary to:
Provide our services
Meet legal obligations
Resolve disputes
Maintain business records
Health-related consultation forms may be retained for periods required by applicable legal and insurance requirements.
9. CCTV Monitoring
For the safety and security of our guests, staff, and property, CCTV may operate in public areas of the premises. CCTV footage is retained only for a reasonable period and may be disclosed where required by law.
No CCTV cameras are installed in treatment rooms, changing facilities, showers, or other private areas.
10. Your Rights
Under applicable UK data protection laws, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing of your information
Object to certain processing activities
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Commissioner’s Office (ICO)
Requests relating to your personal information can be submitted using the contact details below.
11. Children’s Privacy
Our services are generally intended for individuals aged 18 years and over. Where services are provided to minors, parental or guardian consent may be required.
12. Changes to This Privacy Policy
We reserve the right to amend this Privacy Policy at any time. Any updates will be posted on our website and will become effective immediately upon publication.
13. Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact:
Whispering Heavens Spa & Sauna
Located within Consort Hotel & Urban Spa
8 Brampton Road, Thurcroft, Rotherham, S66 9JA, United Kingdom
Email: hello@whisperingheavens.co.uk
Telephone: 07777499211
By using our services, you acknowledge that you have read and understood this Privacy Policy.
Whispering Heavens Spa & Sauna (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our premises, use our services, contact us, or make bookings through our website, Fresha, telephone, email, or other booking channels.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
We may collect the following information:
Personal Information
Full name
Telephone number
Email address
Postal address (where applicable)
Date of birth (where required)
Emergency contact details
Booking Information
Appointment history
Treatment preferences
Booking dates and times
Payment information processed by authorised payment providers
Health and Wellness Information
Where necessary for the safe delivery of treatments, we may collect limited health-related information such as:
Allergies
Medical conditions relevant to treatments
Pregnancy status
Contraindications affecting spa or sauna use
This information is collected only with your consent and solely for the purpose of providing safe services.
3. How We Use Your Information
We use your information to:
Process and manage bookings
Provide spa and wellness services
Contact you regarding appointments
Respond to enquiries
Process payments
Maintain customer records
Improve our services and customer experience
Comply with legal and regulatory obligations
Send promotional offers and marketing communications where you have consented to receive them
4. Booking Platforms and Third-Party Services
We may use third-party booking and payment systems, including Fresha and authorised payment providers, to facilitate appointments and payments. These providers may process your personal information in accordance with their own privacy policies.
We encourage customers to review the privacy policies of any third-party platforms used when making bookings.
5. Marketing Communications
If you opt in to receive marketing communications, we may send information regarding:
Special offers
Promotions
New treatments
Wellness events
Seasonal packages
You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option included in our emails.
6. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share information only when necessary with:
Payment processors
Booking platform providers
Professional advisers
Regulatory authorities where legally required
Law enforcement agencies when required by law
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against:
Unauthorised access
Loss or theft
Disclosure
Alteration
Misuse
Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as necessary to:
Provide our services
Meet legal obligations
Resolve disputes
Maintain business records
Health-related consultation forms may be retained for periods required by applicable legal and insurance requirements.
9. CCTV Monitoring
For the safety and security of our guests, staff, and property, CCTV may operate in public areas of the premises. CCTV footage is retained only for a reasonable period and may be disclosed where required by law.
No CCTV cameras are installed in treatment rooms, changing facilities, showers, or other private areas.
10. Your Rights
Under applicable UK data protection laws, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing of your information
Object to certain processing activities
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Commissioner’s Office (ICO)
Requests relating to your personal information can be submitted using the contact details below.
11. Children’s Privacy
Our services are generally intended for individuals aged 18 years and over. Where services are provided to minors, parental or guardian consent may be required.
12. Changes to This Privacy Policy
We reserve the right to amend this Privacy Policy at any time. Any updates will be posted on our website and will become effective immediately upon publication.
13. Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact:
Whispering Heavens Spa & Sauna
Located within Consort Hotel & Urban Spa
8 Brampton Road, Thurcroft, Rotherham, S66 9JA, United Kingdom
Email: hello@whisperingheavens.co.uk
Telephone: 07777499211
By using our services, you acknowledge that you have read and understood this Privacy Policy.